Last Updated: October 05, 2024
Welcome to Oh Digital Store’s Support Policy. We aim to provide prompt and professional support for all our customers. By using our services, you agree to abide by the following support terms:
Support Hours:
We provide support from Monday to Friday, between 9:00 AM 5:00 PM (GMT+3). Any queries or issues received outside these hours will be addressed the following business day.
Support Channels:
For any inquiries or support, you can contact us through the following channels:
WhatsApp: Click to Chat or use +966596155956
Email: support@ohdigistore.com
Support Tickets: Log in to your account and submit a ticket under the Support section.
Support Coverage:
We offer support for:
Assistance with product downloads and installations.
Technical issues with themes, plugins, scripts, and other products purchased from our marketplace.
Guidance on utilizing features included in your purchase.
We do not provide support for:
Custom modifications or development requests.
Thirdparty integrations or external services.
Issues arising from incorrect or unauthorized product modifications.
Response Time:
We aim to respond to all queries within 12 business days. Please understand that response times may vary depending on the complexity of the issue and the volume of requests.